24/03/20 - CUSTOMER SERVICE Due to the present situation the support phone lines are unfortunatley closed until further notice. Please check the FAQ’s on the website which may give answers to your queries. If you still need assistance, you can still email our support team – email@example.com where the team will respond as soon as possible. We would like to reassure you that we value all of our customers and we are working hard to answer customer email queries. however email responses may be longer than normal as we take precautions to keep our teams safe during the UK Coronavirus outbreak. We absolutely want to support all of our customers but we ask if you could please check our FAQ’s pages before contacting us, as you may find the answer to your query there. This will ensure that we can devote our time to those with the greatest need.
18/03/20 - Covid-19 Support and Preparedness This message is to inform you of the actions taken by Unilink to provide customer support and services during the period of the Covid-19 emergency. First, the safety and well-being of everyone involved in our business, whether directly employed or otherwise, is my and the Unilink management team’s number one priority. Hence, we have effected the following plans: Following tests of our business continuity plans w/c 2nd March, Unilink Group companies are working from home with over 90% of staff homeworking linked by Zoom, Teams, Slack, diverted phones and support software as appropriate. During the business continuity tests Unilink provided support without customers being aware that we were operating from home offices. Unilink is providing a normal support service and you, our customers, should not be aware of the changed circumstances. Where onsite visits are required Unilink will arrange those visits subject to there being low risk of staff infection and minimal contact. Staff will adhere to customers’ Covid-19 policies for visitors. Normal business meetings will continue but will be arranged by Zoom rather than face to face. Unilink continues to recruit staff, take on new business and plan projects subject to the constraints of the necessary restrictions introduced by the pandemic. I would like to reassure our customers and suppliers that the Unilink Group of companies are financially stable with long term contracts from central government departments providing reliable revenue streams. Unilink Group will continue operating, as far as possible normally, throughout the period of the virus emergency. If you have any questions about this policy or anything else regarding Unilink’s services during this period please email our special monitored email address UnilinkCovid-19Hotline@unilink.com If there is any other way in which Unilink can help, please get in touch. Francis Toye CEO – Unilink 18th March 2020
13/02/20 - Notice - HMP PARC PAYMENTS - As from Monday 17th February we will be sending payments to HMP Parc at 09.30 instead of 12.30. All payments made to your recipient at HMP Parc before 09.30am Monday to Friday (excluding bank holidays) will be sent at this time. Please allow the establishment time to process and allocate these payments onto your recipients account.
24/06/19 - TSB Bank Cards We do apologise, but we are experiencing issues with TSB bank cards, as the bank are failing address checks and so we are unable to take the payments. If this happens, we have to void the payment and it will remain in a pending account at the bank, until placed back into your account. this can take up to 7 working days. We would advise that you use a different bank card if possible, until TSB resolve the issue. We apologise for any inconvenience caused.
16/09/14 - Please ensure you have quoted the correct NOMS number when sending in deposits to your recipient. If the payment is allocated to another person’s account in error, the prison may not be able to transfer to the correct account at a later date due to the funds being spent.
30/06/14 - Please be aware that some establishment do not allow you to send funds to unauthorised recipients. If you are unsure please check with the prison concerned, they will be able to confirm who your authorised recipient is. Not doing so could result in suspended payments. Thank you.
Welcome to Secure Payment Services
This service enables you to send money to prisoners in the UK that operate our service from any computer.
Secure Payment Services is a safer, faster, more secure way to pay online with, your payments sent directly to the prison.
Should you have any problems at all then please contact our support team.... Email: firstname.lastname@example.org
Full contact details can be found on the contact us page.
Thank you for using Secure Payment Services. We appreciate all feedback to ensure we continue to offer the best service possible.